› How and when will I get my original photos back?
› How should I prepare my hard copies/digital photos?
› Do you need to include music for your montage?
› What happens if I do not label or order my photos?
› What if my photos need editing?
› Do you keep my photos and other materials?
› Where do I send my photos?
› Are "Dmotree" DVDs compatible with my DVD player (Do they play on all DVD Players)?
All orders will be processed once your payment is confirmed. Allow 2-12 weeks for your order to arrive depending on the size of your order; we can do rush orders. Rush orders depend on the size of our work load; you will be charged an extra fee for all rush orders (see Delivery options.) If you need to have your order by a specific date please give yourself ample time and plan ahead.
Your photos will be sent back to you when your project is complete.
If you are sending your digital photos via E-mail, MMC/SD card, etc… you will need to make sure that all your photos (files) are numbered or labeled in the order that you want them to appear on your project. If you are sending hard copies you will need to either write on the back of your photos or place sticky notes on them telling us the order that you prefer. We do not scan photos larger than 8X10. You will be able to provide more detail about your photos on the Dmotree Order Form that we will provide to you.
All projects will include music that you can select from the Dmotree music library. If you prefer, you may provide music that you want included on your project; you will be charged a flat rate fee (see Audio Pricing ) for this service. You must own the original copies of all music that you provide to us. If your do not own the music, we can purchase it for you on your behalf..
We will place your photos in random order on your DVD. Please take a few minutes to place your pictures in order and label them so that you will better enjoy your product. All projects will be top quality; your personal touch would be appreciated.
You will be able to request editing on your Order Form. Dmotree, Inc provides basic photo enhancement. Any photo restoration that you need please have completed before you send to us. All photos will be scanned "as is" and if requested basic enhancement will be provided for a fee. See Additional Services.
We will keep your images on file for a month for re-ordering purposes. You may request that we dispose of your images when your project is completed. We may ask you if we may use some of your photos for promotional purposes (see Order Form). All materials will be sent back to you when your project is completed.
You can mail your photos to the address listed on the Order Form.
We record using DVD-R disks. There are instances where these will not play or play well on some standard DVD players. We will also provide you with a DVD+Rdisk to see if that solves your particular compatibility issue. In some cases this will work. Otherwise, it will be your responsibility to find a DVD player that is compatible with the disks we send.